Everything you might want to know.

Create an account at /signup. Tell us your child’s year level and subject. We’ll match a tutor and email you to confirm a 30-minute trial slot within 24–48 hours. No card required.

The tutor introduces themselves, gets a sense of where your child is, and works through a topic from their current curriculum. After the lesson, the tutor sends a short note about what they noticed; you decide whether to continue.

Most families start the week after the trial. You pick a recurring time slot from the tutor’s availability.

50 minutes by default. We’ve found this is the sweet spot for adolescents — long enough to get into the work, short enough to maintain focus.

Yes — for educational continuity and parent supervision. The recording is visible only to you (the parent account) and the tutor. You can request it be disabled for specific sessions.

For first-time families, yes — many parents want to see how the first session goes. After that, most parents review the recording later instead. Either is fine.

Cancel more than 24 hours before the lesson and the session goes back to your monthly allowance. Within 24 hours, the session is forfeit unless it’s due to illness or emergency — just email us and we’ll waive it.

Lisa personally interviews every tutor candidate. Tutors are current or former classroom teachers, with a smaller number of senior university students who excelled in the same exam stream. We list each tutor’s qualifications openly.

Tell us. We’ll rematch within two business days, no charge. The first 30 days are also fully refundable if you’d rather not continue.

Yes — that’s the whole point. Each child is matched to one specific tutor for their subject. If a tutor goes on holiday or stops working with us, we’ll match a new one and tell you in advance.

Monthly, on the same day each month from when you started. First-month charges are full-month (we don’t pro-rate); if you start mid-month you also get those extra sessions that month.

Yes, all prices include 10% GST for Australian customers. New Zealand customers see prices excluding NZ GST — we’re GST-registered in AU only.

Tutoring expenses for personal use aren’t typically tax-deductible. If you’re a school or NDIS provider, talk to us about institutional invoicing.

Three clicks in the parent dashboard. We don’t do retention calls. Cancellation takes effect at the end of your current billing month; banked unused sessions stay good for 6 months.

From the parent dashboard: Family → Add child. Adding a second child upgrades you to the Family plan automatically; we pro-rate the change.

Yes — from age 14. The parent dashboard creates a student account that can join sessions and view their own progress notes, but billing, recordings, and parent reports stay on the parent account.

From the dashboard: Account → Export data. You get a ZIP of all session recordings, lesson notes, and progress reports. Available at any time, free.

A laptop or desktop computer with a webcam, microphone, and a reliable internet connection (5 Mbps+). A second screen is helpful but not required. We’d strongly recommend a real keyboard over a touchscreen for maths.

It works, but a laptop is better. Tablets are fine for some subjects (English, Economics) but harder for working through maths and chemistry where you want to scribble on a shared whiteboard.

Chrome, Firefox, Edge, or Safari, all recent versions. We don’t need a download — the session runs in the browser.